pop99a is committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have as a registered player on our platform.
Last updated: 1 January 2026pop99a ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at pop99a.cam. We are committed to safeguarding the privacy of all individuals who interact with our Platform, including registered players, prospective users, and visitors to our website.
This Privacy Policy ("Policy") sets out in clear terms how pop99a collects, uses, stores, shares, and protects personal data in connection with the operation of our gaming services. It also describes your rights as a data subject and how you may exercise them.
This Policy applies to all personal data processed by pop99a in connection with the use of our Platform, whether you are accessing our services from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location in Malaysia or abroad.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the complete agreement governing your use of pop99a.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
pop99a collects personal data in the following categories depending on the nature of your interaction with the Platform:
When you create an account on pop99a, we collect the information you provide directly, which typically includes:
To comply with our licensing obligations and prevent fraud, we may request:
We collect data related to your financial transactions on the Platform, including:
When you access the Platform, we automatically collect certain technical data, including:
When you contact our support team or communicate with us through any channel, we collect the content of those communications and any personal data contained within them, including your support ticket history, live chat transcripts, and email correspondence.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, MyKad / passport | Account registration, KYC compliance |
| Contact Data | Email, phone, address | Account communication, verification |
| Financial Data | Transaction history, payment method reference | Payment processing, AML compliance |
| Technical Data | IP address, device info, session logs | Platform security, fraud prevention |
| Usage Data | Game activity, betting history, session data | Service delivery, responsible gambling monitoring |
| Communications Data | Support tickets, chat transcripts | Customer service, quality assurance |
pop99a processes your personal data for the following purposes:
We use your registration and identity data to create and maintain your Account, verify your identity, process your deposits and withdrawals in MYR via supported Malaysian payment channels (including Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank Online), and deliver the gaming services you have requested.
We process personal data — including KYC documents and transaction records — to comply with our obligations under applicable gaming licensing requirements, anti-money laundering (AML) regulations, and fraud prevention frameworks. This processing is mandatory; without it, we cannot lawfully provide gaming services to you.
We monitor your gameplay patterns, deposit frequency, and session activity to identify indicators of problem gambling behaviour. This enables us to proactively offer responsible gambling tools such as deposit limits, session reminders, and self-exclusion where we identify that a player may be at risk. For more details, please see our Responsible Gambling Policy.
Technical data including IP addresses, device identifiers, and login records are used to detect, investigate, and prevent fraudulent access, multi-accounting, collusion, and other activities that may harm the integrity of the Platform or other players.
Communications data is used to respond to your enquiries, resolve disputes, and improve the quality of our support services. Support interactions may be recorded for quality assurance purposes.
Where you have given your explicit consent, we may send you promotional communications about new games, upcoming sporting events (such as EPL matchdays or Liga Super Malaysia fixtures), bonuses, and personalised offers. You may withdraw your consent to marketing communications at any time by contacting our support team or updating your Account preferences.
pop99a processes your personal data on the following legal grounds:
pop99a does not sell your personal data to third parties. We may share your data only in the following circumstances:
We engage trusted third-party service providers to assist in the operation of the Platform, including payment processors, identity verification providers, game software licensors, IT infrastructure providers, and customer support platforms. These parties are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.
We may be required to disclose personal data to our gaming licensing authority, financial regulators, law enforcement agencies, or courts of competent jurisdiction where required by law, court order, or regulatory demand. pop99a will disclose only the minimum data necessary to satisfy such requirements.
In the event of a merger, acquisition, restructuring, or sale of all or part of pop99a's business, personal data held by pop99a may be transferred to the acquiring entity as part of that transaction, subject to appropriate confidentiality protections.
We may share your data with third parties in other circumstances where you have given your explicit, informed consent to such sharing.
pop99a retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations. The following general retention guidelines apply:
Where retention beyond these periods is required due to an ongoing investigation, dispute, or legal proceeding, data will be retained until the matter is fully resolved.
The pop99a Platform uses cookies and similar tracking technologies to operate core functions, improve user experience, and analyse Platform usage. The categories of cookies we use are as follows:
These cookies are essential to the operation of the Platform and cannot be disabled. They enable core functions such as session management, login authentication, security checks, and payment flow continuity. No consent is required for strictly necessary cookies.
Functional cookies remember your preferences — such as your preferred language, display settings, or recently accessed game categories — to provide a more personalised experience. These cookies do not track your activity across other websites.
We use analytical tools to understand how players navigate and interact with the Platform. This helps us identify areas for improvement and optimise the user experience. Analytical cookies collect aggregated, anonymised data and are activated only where you have provided consent.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or complete transactions.
pop99a implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While pop99a takes all reasonable steps to protect your data, no electronic transmission or storage system is entirely free from risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pop99a will notify you and the relevant regulatory authorities in accordance with applicable requirements.
As a data subject, you have the following rights in relation to your personal data held by pop99a. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) calendar days.
You have the right to request a copy of the personal data we hold about you and information about how it is being processed. We will provide this in a clear, intelligible format upon verification of your identity.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic Account details directly through your Account settings, or contact support for assistance with KYC-related corrections.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Please note that data subject to mandatory retention obligations under gaming licensing and AML law cannot be erased until the required retention period has elapsed.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another data controller where technically feasible.
You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based solely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
pop99a's services are strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from individuals below the age of 21. Age verification is a mandatory step in the Account registration process and is enforced through our KYC procedures.
If you are a parent or guardian and believe that your child has created an Account on pop99a, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.
As an internationally licensed online gaming platform, pop99a may transfer your personal data to, and store it in, countries outside Malaysia in the course of operating its services. These transfers may occur when we engage third-party service providers — such as payment processors, game studios, or cloud infrastructure providers — who are based in other jurisdictions.
Where personal data is transferred internationally, pop99a takes appropriate steps to ensure that such transfers are conducted with adequate safeguards in place, including contractual data protection clauses that impose obligations on recipients that are equivalent to those applicable under our licensing jurisdiction's data protection requirements.
By using the Platform, you consent to the transfer of your personal data as described in this section, subject always to the protections outlined in this Policy.
pop99a reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Where changes are material, we will notify registered Players via email or through a prominent notice on the Platform prior to the changes taking effect.
The effective date of the most recent revision is stated at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pop99a, please contact our Data Protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Privacy at a Glance
Six core commitments that underpin our approach to data protection and player privacy across every interaction with the Platform.
All data transmitted between your device and our Platform is encrypted using industry-standard 256-bit SSL/TLS technology, protecting your personal and financial information in transit.
pop99a never sells, rents, or commercially exploits your personal data to third parties. Your information is used solely to deliver and improve our services to you.
You can access, correct, restrict, port, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
Identity verification and transaction monitoring protect the integrity of the Platform and comply with our international gaming licensing obligations — keeping the platform safe for all players.
We analyse gameplay data to identify signs of problem gambling and proactively reach out to at-risk players with support tools — all handled with the strictest confidentiality.
We keep your data only as long as required by law and operational need. Account data is deleted after mandatory retention periods elapse unless an active legal obligation applies.
Our support team handles all data-related requests with care and confidentiality. You can also review our full Terms & Conditions for the complete picture of how pop99a operates.
🔞 For players aged 21 and above only. Please gamble responsibly.